The rule of thumb is if you lose an A performer, it takes you 3 years of salary to get them back. Having goals, accountability, and rewards for your team ensures that you keep your A performers because it’s a huge expense to […] Read more
Management Team: Tribal Knowledge vs. Systems
They are important as long as we go to the next step which is Scalable. Scalable means you can take your system and it can be duplicated in other cities or other areas. You’ve got a system […] Read more
Productivity PyramidTM- Goals – Coaching- Accountability – Rewards
This blog is a continuation of How to increase your business value with strategic concepts: Productivity PyramidTM .- Goals – Coaching- Accountability – Rewards
What are typical company goals? Almost all companies will say
1 Increase Revenue
2 and Increase Net […] Read more
Strategic –Proactive vs. Reactive Customer Service 80-20 Gold Program
What is a reactive customer service program like? Typically it consists of a department that waits for a customer to call, then action is taken to solve an issue or problem.
How much […] Read more
Employee Performance-Productivity Monthly Coaching
What are some typical Company Goals? One hundred percent of companies have a revenue goal. Most have a net income goal that is usually only known by upper management. But what other company activities should be company goals?
• Customer Retention
• Specific […] Read more
A CEO of an Employee Assistance Program (EAP) reported that 20%-25% of all people are having some life issue right now. That means many employees are currently struggling with a life issue. Life issues could include: financial problems, a sick child, sick parents, divorce, close relatives untimely […] Read more
Dale’s Top Seven Ways to Increase Business Revenue, Profits and Value
Dale’s Top Seven Ways to Increase Your Business Value
There should be rewards for performance. At all levels. Profit sharing, bonuses, and specific milestone accomplish […] Read more
Values of Public vs. Private Companies must Consider the Marketability Discount
Values of Public vs. Private Companies must Consider the Marketability Discount, what is marketability? Marketability relates to how easy it is to sell or buy the company’s stock.
Why would you discount equity stock […] Read more
Systems vs. Tribal Knowledge
What is a system or process? A series of steps that detail the process for any area. Sales, Marketing, Production, Customer Service, Accounting and any department can have a system. Systems increase efficiency, effectiveness, scalability and reduce risk.
Systemizing turns tribal knowledge […] Read more
Keys to Performance Metrics | Graphical Dashboard
Keys to Performance Metrics | Graphical Dashboard, a 12-month rolling tracking system can work on most performance metrics. It works by adding up the 12 months and graphically representing the sum on a monthly or another time basis. For example […] Read more
Why Do Customers Buy from Your Company?
Why Do Customers Buy from Your Company? If you have implemented the “80/20 Customer Gold ProgramTM” then there is a specific opportunity to proactively interact with key personnel at your customer’s companies. While you […] Read more
Collaboration and Teamwork – Mr. Harutos Zen Garden
A bowl of kinetic sand sits on the desk in the front office reception area. On the table beside the desk is a miniature Zen garden surrounded by books about ghost towns, flowers, and various travel locations. Mood music […] Read more
Valuation Metrics & Performance Dashboard Elements – Rolling 12 Month Graphs
Today’s blog will introduce you to the 12-month rolling graphs and performance dashboard elements.
Rolling 12 Month Graphs
Year-to-Date (YTD) financial statements are almost useless until the […] Read more
Performance Dashboard elements I present to CEOs
A. Cash Flow Elements Graphed (two years monthly history and one-year projection)
The elements include: Total Cash Flow, A/R, A/P, Inventory, Investment, other cash change.
The normal tabular cash flow is very hard to understand and […] Read more
Rifle vs. Shotgun Marketing and Optimizing your Business
This concept is the Rifle vs. Shotgun marketing approach that combines industry segment growth rates and gross margin for each segment to help determine the highest value segments. This leads to a focused marketing/sales strategy that can […] Read more
Elements to Increase Your Company Value: Strategically: Part III – Why Do Customers Buy From You?
This blog is a continuation of How to increase your business value with strategic concepts:
Why Do Customers Buy from Your Company?