80-20 Customer Gold Program TM - Business Optimization
26Oct 2018

80-20 Customer Gold Program TM – Business Optimization

The way to differentiate from your competitors is to quantify the top three answers they might provide you. For example, for on-time delivery, a quantification may be “we have a 99% on-time delivery while our competitor’s delivery time is only 90%.” Once the quantification is […] Read more

Proactive When Going After Customers - Productivity PyramidTM
8May 2018

Proactively Going After Customers – Productivity PyramidTM

Proactively Going After Customers – Productivity PyramidTM

What are some typical Company Goals?

First, you cannot convince or force anyone to sell unless you are willing to pay very large sums above market price. However, you can make offers to competitor’s people resources to invite them […] Read more

Proactive Means of Growing your Business using the 80/20 Customer Gold Program
27Mar 2018

Growing your Business using the 80/20 Customer Gold Program

Proactive Means of Growing your Business using the 80/20 Customer Gold Program. How much does it cost to obtain a new customer? The most popular answer author, Dale Richards receives from CEOs across the country is “A Lot”. Large sums of money are spent to secure new […] Read more

Value
22Nov 2017

80-20 Customer Gold Program ® Business Needs To Increase Value

 80-20 Customer Gold Program ® Business Needs To Increase Value

Ask yourself a question. Who are the top 20% of your customers? It might be a surprise that some customers that were in the top a few weeks ago may not even be on your current […] Read more

profit
12Jul 2017

80/20 Principle – to PROACTIVELY increase your revenue

The 80/20 Rule. This rule was developed back in the 1880s by an Italian/French man and it applies today. What are some examples of the 80/20 principle?

·      80% of your revenue comes from 20% of your customers

·      80% of your revenue comes from 20% of […] Read more

80 20 gold
19May 2017

Proactive Customer Service | 80-20 Customer Gold Program TM

A methodical strategic development of a proactive customer service can yield large revenue growth from your existing customer base. The “80/20 Customer Gold Program TM” works.  I have used it many times to increase revenue performance by 110% to 300%.

The way to differentiate from your competitors […] Read more

80-20gold
21Apr 2017

Strategic –Proactive vs. Reactive Customer Service 80-20 Gold Program

 Strategic –Proactive vs. Reactive Customer Service 80-20 Gold Program

What is a reactive customer service program like? Typically it consists of a department that waits for a customer to call, then action is taken to solve an issue or problem.

How much […] Read more

80-20 Why Do Customers Buy from Your Company?
16Mar 2017

Why Do Customers Buy from Your Company?

Why Do Customers Buy from Your Company?

Why Do Customers Buy from Your Company? If you have implemented the “80/20 Customer Gold ProgramTM” then there is a specific opportunity to proactively interact with key personnel at your customer’s companies. While you […] Read more

dale 80-20
30Jan 2017

Proactive vs. Reactive Customer Service

Elements to Increase Your Company Value: Strategically: Part II

Proactive vs. Reactive Customer Service

This blog is a continuation of the series on How to increase your business value with strategic concepts:

Strategic –Proactive vs. Reactive Customer Service

What is […] Read more