The way to differentiate from your competitors is to quantify the top three answers they might provide you. For example, for on-time delivery, a quantification may be “we have a 99% on-time delivery while our competitor’s delivery time is only 90%.” Once the quantification is […] Read more
Proactively Going After Customers – Productivity PyramidTM
What are some typical Company Goals?
First, you cannot convince or force anyone to sell unless you are willing to pay very large sums above market price. However, you can make offers to competitor’s people resources to invite them […] Read more
Proactive Means of Growing your Business using the 80/20 Customer Gold Program. How much does it cost to obtain a new customer? The most popular answer author, Dale Richards receives from CEOs across the country is “A Lot”. Large sums of money are spent to secure new […] Read more
80-20 Customer Gold Program ® Business Needs To Increase Value
Ask yourself a question. Who are the top 20% of your customers? It might be a surprise that some customers that were in the top a few weeks ago may not even be on your current […] Read more
The 80/20 Rule. This rule was developed back in the 1880s by an Italian/French man and it applies today. What are some examples of the 80/20 principle?
· 80% of your revenue comes from 20% of your customers
· 80% of your revenue comes from 20% of […] Read more
A methodical strategic development of a proactive customer service can yield large revenue growth from your existing customer base. The “80/20 Customer Gold Program TM” works. I have used it many times to increase revenue performance by 110% to 300%.
The way to differentiate from your competitors […] Read more
Strategic –Proactive vs. Reactive Customer Service 80-20 Gold Program
What is a reactive customer service program like? Typically it consists of a department that waits for a customer to call, then action is taken to solve an issue or problem.
How much […] Read more
Why Do Customers Buy from Your Company?
Why Do Customers Buy from Your Company? If you have implemented the “80/20 Customer Gold ProgramTM” then there is a specific opportunity to proactively interact with key personnel at your customer’s companies. While you […] Read more
Elements to Increase Your Company Value: Strategically: Part II
Proactive vs. Reactive Customer Service
This blog is a continuation of the series on How to increase your business value with strategic concepts:
Strategic –Proactive vs. Reactive Customer Service
What is […] Read more