Proactive vs. Reactive Customer Service | 80-20 Gold Program
28Sep 2018

Proactive vs. Reactive Customer Service | 80-20 Gold Program

A methodical strategic development of a proactive customer service can yield large revenue growth from your existing customer base. The “80/20 Customer Gold Program TM” works. I have used it many times to increase revenue performance by 110% to 300%.  

What is a reactive customer service program […] Read more

Dale in Action
8Nov 2017

80-20 Customer Gold Program ® | Performance Improvement

Customer 80-20 Gold Program ®

80-20: You have a customer base that is an absolute gold mine. If you wait for them to call in, you are losing probably double the revenue that you could have.

Competition Tracking- Proactive

Competitive Tracking […] Read more

Use the 80/20 principle PROACTIVELY increase your revenue by 10% - 200%
27Oct 2017

Use the 80/20 principle PROACTIVELY increase your revenue by 10% – 200%

Use the 80/20 principle PROACTIVELY increase your revenue by 10% – 200%
The Pareto Principle or the 80/20 rule was developed back in the 1880s by an Italian/French man and it applies today. Use the 80/20 principle PROACTIVELY increase your revenue by 10 […] Read more

optimization
19Sep 2017

Business Optimization – 80|20 Customer Gold Program TM

Business Optimization – 80|20 Customer Gold Program TM

The way to differentiate from your competitors is to quantify the top three answers they might provide you. For example, for on-time delivery, a quantification may be “we have a 99% on-time delivery while our competitor […] Read more

Why Do Customers Buy From You
27Feb 2017

Why Do Customers Buy From You?

Elements to Increase Your Company Value: Strategically: Part III – Why Do Customers Buy From You?

This blog is a continuation of How to increase your business value with strategic concepts:

Why Do Customers Buy from Your Company?

Why Do Customers Buy from Your […] Read more
financial reporting dashboard
18Jan 2017

Financial Reporting Dashboard

Financial reporting and the use of performance metrics dashboards, do you know why you need them?

If you graph cash flow and its elements, such as, A/P, A/R, Inventory, capital expense, bank accounts, etc. for the last two years, it becomes much easier to project 12 […] Read more

agreement
11Jan 2017

80/20 Customer Gold Program – How much does it cost to obtain a new customer?

How much does it cost to obtain a new customer?

How can you use the 80/20 principle to PROACTIVELY increase your revenue by 10% – 200%?

First, you must find out who the top 20% of the customers are. Here is a simple explanation:

Take your customer sales […] Read more

80-20 gold
23Dec 2016

Performance Improvement Customer 80-20 Gold Program TM

Performance Improvement Customer 80-20 Gold Program TM. How do you expand revenue with existing customers? My customer 80/20 techniques help to raise revenue 2X-4X. How? By proactively finding out what customer’s needs are, instead of waiting for them to call

Customer […] Read more