Strategic Elements Part II: Proactive vs. Reactive Customer Service
Strategic Elements Part II: Proactive vs. Reactive Customer Service | The “80/20 Customer Gold Program®” works
80/20 Customer “Gold Program”® – Business Optimization
Methodical strategic development of proactive customer service can yield large revenue growth from your existing customer base. The 80/20 Customer “Gold Program”® works. I have used it many times to increase revenue performance by 110% to 300%.
80/20 Customer “Gold Program”®- Proactive vs. Reactive Customer Service
The benefits of this 80/20 Customer Gold Program® are significant: Synergistic Buys: Most customers only purchase about 5%-20% of the products or SKUs a company produces. When you build proactive relationships, the customer can be introduced to other products that may benefit them but they currently do not purchase. Thus synergistic buys are possible to grow the business. Hot Leads: Your top customers are aware of other companies that may need your products but they may have never been asked. As you meet with and grow the personal relationships, they will be willing to provide people they know that may use your products. Thus another way to grow the business.
Growing your Business using the 80/20 Customer “Gold Program”®
What is the Pareto Principle? The 80/20 Rule. Growing your Business using the 80/20 Customer Gold Program ® was Seth Dawson’s, Baton Rouge, LA, favorite of Dale Richards Valuation Presentation where he learned key business concepts from Dale Richards’ presentation on Business Valuation Principles – How to Increase Your Business Value, Financially, Operational and Strategically.
80/20 Customer “Gold Program”® PROACTIVELY increase revenue 10%-200%
Ask yourself a question. Who are the top 20% of your customers? It might be a surprise that some customers that were in the top a few ago may not even be on your current list. 80/20 Customer Gold Program® PROACTIVELY increase revenue 10%-200%
80/20 Customer “Gold Program”® – Business Optimization
Methodical strategic development of proactive customer service can yield large revenue growth from your existing customer base. 80/20 Customer Gold Program®, Business Optimization were topics Rhonda will implement from Dale Richards Business Optimization and Valuation Presentation. Rhonda is CEO of a telecommunications company in Houston, Texas. Dale was there one week after the hurricane flood but the group took a break and gained valuable business insights from Dale Richards’ presentation on Business Valuation Principles – How to Increase Your Business Value, Financially, Operational and Strategically.
Proactive Customer Service using the 80/20 Customer “Gold Program”®
What is a typical response to close a conversation with a customer? “Thanks for the order and have a good day.” With the correct methodology, a company can build their brand significantly for very low cost. 80/20 Customer Gold Program® Dale Richards, Excel Management Systems, Inc. provides key steps to increase 2X-4X revenue, profits and value according to Dr. Jeff, Dallas, Texas. in Dale’s key Business Valuation Principles – How to Increase Your Business Value, Financially, Operational and Strategically. Listen and learn.
80/20 Customer “Gold Program”® – Strategic Proactive vs. Reactive Customer Service
Methodical strategic development of proactive customer service can yield large revenue growth from your existing customer base. The “80/20 Customer Gold Program ®” works. The author has used it many times to increase revenue performance by 110% to 300%.
80/20 Customer “Gold Program”®- Performance Improvement
80/20 Customer Gold Program®-Performance Improvement: You have a customer base that is an absolute gold mine. If you wait for them to call in, you are losing probably double the revenue that you could have.
